Acceptable Use Policy

Prohibited Activities

1. Illegal purposes: Violate any applicable law, regulation, or regulatory requirement in the sending jurisdiction, the receiving jurisdiction, or any other relevant jurisdiction.
2. Fraud and deception: Engage in fraud, misrepresentation, identity theft, money laundering, terrorist financing, sanctions evasion, tax evasion, concealment of beneficial ownership, or any other deceptive activity.
3. Unlawful transactions: Facilitate payments relating to drugs, weapons, counterfeit goods, human trafficking, child exploitation, gambling (where prohibited), or other regulated or criminal activities.
4. Sanctions and High-Risk Screening: You must not initiate or attempt any Transaction that would cause Remit123 to violate applicable sanctions, export control, or anti-terrorism laws. Remit123 conducts screening of customers and Transactions against sanctions lists, watchlists, and adverse-media sources maintained by both governmental and commercial providers. If a potential match or high-risk indicator is detected, your Transaction may be temporarily suspended, declined, or reported to authorities in accordance with applicable law. Where screening results in a false positive, you may contact Remit123 through the designated compliance channel for review and remediation.
5. Interference: Introduce viruses, malware, or any harmful code, or interfere with the security or performance of our systems.
6. Unauthorized access: Attempt to gain unauthorized access to accounts, data, or systems belonging to Remit123, its partners, or other users.
7. Abusive conduct: Harass, threaten, or abuse our staff, partners, or other users.
8. Use false, incomplete, or misleading sender or recipient information, or use proxies/VPNs to disguise your jurisdiction.

Prohibited Business Categories

1. Regulated or illegal products and services: adult services, pornography, prostitution, escort services, sexually explicit entertainment, tobacco, cannabis, CBD, controlled substances, smart drugs, anabolic steroids, drug paraphernalia, and pharmaceuticals (including online pharmacies).
2. Counterfeit or unauthorized goods: unauthorized sale of branded products, illegally imported/exported goods, infringing goods.
3. Gambling and betting: lotteries, fantasy sports with cash prizes, casinos, in-game currencies sold by unauthorized vendors, and any gambling-related business unless expressly permitted by law and by Remit123.
4. Intellectual property violations: any activity infringing copyright, trademark, trade secrets, or proprietary rights.
5. Sanctioned or high-risk entities: individuals, businesses, or countries subject to Canadian sanctions, or listed under international sanctions regimes.
6. Weaponry and military goods: firearms, ammunition, explosives, and military software or hardware.
7. Financial and professional services: unlicensed money service businesses, binary options trading, cryptocurrency exchanges or brokers, escrow services, shell banks, offshore companies designed to obscure ownership, and any other financial service requiring licensing where not licensed.
8. Other restricted activities: multi-level marketing, pyramid schemes, get-rich-quick schemes, unregistered charities, surrogacy businesses, trade in endangered species, and any other high-risk sector as determined by Remit123.
9. Merchant Review and Remediation: If you believe your business has been incorrectly categorized as unsupported, you may request a review by submitting a written request to office@remit123.ca along with supporting business documentation. Remit123 will acknowledge your request within five (5) business days and will provide a decision or request for additional information within fifteen (15) business days of acknowledgment.

User Responsibilities

1. Accuracy of Information: You must provide true, accurate, current, and complete information when using our Services, and promptly update such information if it changes (including your address, beneficial ownership, or source of funds).
2. Lawful Source of Funds: You represent and warrant that all funds used in transactions originate from lawful sources and are not the proceeds of crime.
3. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
4. Compliance with Laws: You must comply with federal and provincial laws and the laws of any country in which you use the Services.
5. Cooperation: You agree to cooperate with any investigation into compliance with this Policy or applicable laws.
6. Recipient Responsibility: You are responsible for ensuring that your recipient is legally permitted to receive funds under local laws.

Monitoring and Enforcement

1. Right to Monitor: Remit123 may monitor use of the Services to detect, prevent, and address prohibited activities. We are not obligated to monitor all transactions but may do so at our discretion for compliance, fraud prevention, or risk management purposes.
2. Suspension or Termination: We may suspend, restrict, or terminate your access to the Services immediately and without notice if we reasonably suspect a violation of this Policy or our Terms.
3. Reporting: We may report any suspicious or unlawful activity to relevant authorities, regulators, or law enforcement.
4. Recovery of Losses: You may be held liable for losses or damages incurred by Remit 123 as a result of your violation of this Policy.
5. Enforcement Process and Appeals: Remit123 applies a staged enforcement approach based on the severity and frequency of violations, the associated risk, and applicable law. Actions may include one or more of the following:
   Step 1 - Warning: Issued for low-severity, first-time, or inadvertent violations to allow correction without further action.
   Step 2 - Temporary Suspension: Applied for suspected fraud, repeat violations, or when a freeze is required pending investigation. Access to services may be limited during this period.
   Step 3 - Termination and Forfeiture: Imposed for confirmed fraud, material breaches of this Policy, or where continued service would violate law or regulatory directives.
Appeals:

You may appeal an enforcement action by submitting a written request to office@remit123.ca within thirty (30) days of the action. Remit123 will acknowledge the appeal within five (5) business days and will resolve or provide an interim update within twenty (20) business days. Remit123’s determination following the review will be final.

6. Records and Retention: Records of monitoring, investigations, freezes, disclosures to authorities, and appeals will be retained in accordance with our Privacy Policy and internal Retention Schedule.Retention periods for KYC/AML-related records are no less than seven (7) years from the date of the transaction, account closure, or final resolution, unless a longer period is required by applicable law.

Changes to This Policy

1. Remit123 may update this AUP from time to time at our sole discretion. We will provide notice of any material changes to this AUP by posting the updated version on our website. Your continued use of the platform after such notice constitutes your agreement to the updated AUP.
2. Immediate Effect: Some changes (e.g., those required by law, beneficial to you, or that do not reduce your rights) may take effect immediately.
3. Your Rights: If you do not agree to the changes, you may stop using the Services and close your account. Your continued use of the Services after changes take effect constitutes acceptance.

General Terms

1. No Third-Party Rights: This Policy is between you and Remit123; no other party has enforcement rights.
2. Assignment: You shall not transfer your rights or obligations under this Policy without our prior written consent. We may assign or transfer our rights and obligations without restriction.
3. Severability: If any provision of this Policy is found unlawful or unenforceable, the remaining provisions shall remain valid.
4. No Waiver:Failure to enforce any provision of this Policy shall not constitute a waiver of our rights to enforce it later.
5. Entire Agreement:This Policy, together with our Terms and Conditions and Privacy Policy, constitutes the entire agreement regarding acceptable use of our Services.

Freeze of Funds and Investigations

1. Notify the affected customer unless prohibited by law or regulatory instruction;
2. Provide a brief reason category (for example, Sanctions screen hit, AML review, or Payment partner dispute); and
3. Provide an estimated investigation timeline and escalation contact.

Accessibility and Localization

Governing Law and Jurisdiction

Contact Information

• Email (General & Privacy Inquiries): office@remit123.ca
• Compliance Desk (Urgent Escalations or Law-Enforcement Requests): compliance@walcy.ca