Remit123 Canada

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FAQs

Find answers and get the support you need.

Getting Started and Account Setup

REMIT123 is a secure, mobile-first cross-border payments platform designed for people in Canada who need to send money abroad. Built for convenience and reliability, it makes it simple to transfer funds anytime, anywhere from your phone.

REMIT123 takes your privacy seriously. We use advanced security measures to safeguard your personal and financial information and adhere to global data protection standards, including GDPR compliance.

If a transfer cannot be completed due to an issue with the receiving bank, your money remains fully secure. REMIT123 will notify you immediately and either process the transfer successfully or issue a refund, ensuring your funds are always protected.

Yes. REMIT123 provides a clear and detailed breakdown of the exchange rate, any fees, and the final amount your beneficiary will receive. This way, you know exactly how much is being sent before you confirm your payment.
KYC, or Know Your Customer, is a simple identity verification process required by law to confirm that you are the person sending the money. This step helps prevent fraud, money laundering, and unauthorized use of your account.

Send Money

Sending money with REMIT123 is simple and fast, built around a 1-2-3 process:

  1. Register your details: Sign up and verify your account.
  2. Add your beneficiary: Enter the recipient’s information once, and it’s saved for future transfers.
  3. Enter the amount and send: Specify the amount and confirm the transfer to send money directly to your loved ones.

It’s designed to make sending money quick, secure, and hassle-free.

To add a new beneficiary, go to the “Beneficiaries” section in your account, tap “Add New,” and enter their details. You only need to do this once for each payout method per user, as their information is securely saved for all future transfers.
Yes, REMIT123 allows you to save multiple beneficiaries. This makes it fast and convenient to send money to different people without having to enter their details each time.
Yes, transfer limits may apply depending on where you are sending money. Each destination country has its own regulatory requirements that determine the maximum amount you can send.
You can securely fund your transfer using Interac e-Transfer from your linked bank account. This ensures your payment is safe, fast, and directly applied to your transfer.
No, your beneficiary does not need to take any action. The funds are delivered directly to the local bank account or mobile wallet you selected when setting up the transfer.

Fees and Exchange Rates

REMIT123 is built on complete transparency. The amount you pay is exactly what your beneficiary receives, with no extra charges or hidden fees. You always see the full cost upfront, so every transfer is clear and straightforward.
REMIT123 uses real-time market rates to ensure you receive a highly competitive exchange rate every time you send money. This means you get the most accurate and fair value for your transfer without delays or hidden adjustments.
Once you enter the amount and proceed to review your transfer, REMIT123 locks in your exchange rate for a short period. This ensures the rate will not change while you complete the transaction, guaranteeing there are no hidden fees, and your beneficiary receives exactly what you expect.

Yes. REMIT123 provides a clear and detailed breakdown of the exchange rate, any fees, and the final amount your beneficiary will receive. This way, you know exactly how much is being sent before you confirm your payment.

Delivery

REMIT123 prioritizes speed. For most major corridors, funds are credited almost instantly. Timing may vary depending on the payment method and any clearance or compliance checks required by the sending or receiving banks, but we ensure your money reaches your loved ones as quickly and safely as possible.
Yes. REMIT123 will notify you the moment your funds reach your beneficiary through a confirmation email, SMS, and an in-app notification, so you can be sure your money has been delivered safely.
Your beneficiary can receive funds in the way that’s most convenient for them. Depending on their location, money can be delivered directly to their bank account or sent straight to their mobile wallet, ensuring fast and easy access.
If you realize that a mistake has been made, contact our support team right away. If the transfer has not yet been completed, you can edit the beneficiary details in the pending transaction section of the app and reprocess the payment. If the funds have already been sent, our support team will guide you through the refund or recovery process to ensure your money is safe.

Security and Trust

Yes. Your money is always safe with REMIT123. We adhere to strict Canadian regulatory standards and use advanced security protocols to protect your funds, giving you complete peace of mind with every transfer.
REMIT123 takes your privacy seriously. We use advanced security measures to safeguard your personal and financial information and adhere to global data protection standards, including GDPR compliance.
If a transfer cannot be completed due to an issue with the receiving bank, your money remains fully secure. REMIT123 will notify you immediately and either process the transfer successfully or issue a refund, ensuring your funds are always protected.

Account Deactivation and Reactivation

You can deactivate your profile at any time directly through the mobile app:

  1. Open the Remit123 app.
  2. Tap the Settings icon in the bottom-right corner of your screen.
  3. Select Account Settings.
  4. Scroll and tap to deactivate the account
  5. Confirm your selection along with the reason for deactivation to complete the process
Yes. If you have not submitted a formal data deletion request, you can reactivate your profile at any time. Simply open the app, log in with your original credentials, and follow the on-screen prompts. A security verification code will be sent via SMS or email to safely restore your history and recipient lists.
  • Account Access: You will be logged out and lose immediate access to the
    app dashboard.
  • Payment Methods: All linked payment methods will be deactivated.
  • Pending Transfers: If you have an active transfer in progress, you must
    allow it to complete or cancel it before you can deactivate your profile.
No. Under Canadian financial and anti-money laundering (AML) regulations, remit123 is legally mandated to securely retain transaction records and identification logs for a statutory period. During this time, your data is fully encrypted, restricted, and completely excluded from any marketing or commercial use.
  • Submission: Permanent deletion cannot be executed directly within the app
    settings. You must submit a formal request to our Customer Support team via in-app chat or email.
  • Processing: Our privacy compliance team will review your account,
    permanently purge all data eligible for removal under applicable privacy
    laws, and retain only what is legally required by Canadian regulators.
  • Note: Once finalized, this action is irreversible, and the profile cannot be
    reactivated

No. Once your profile is deactivated, you lose access to historical receipts and
transaction details.

  • Recommendation: Please download or save your transfer history for record-keeping purposes before closing your profile.
  • Post-Closure Requests: If your profile is already deactivated and you
    require past receipts, contact Customer Support to undergo identity verification and request manual copies.

Others

You can reach our support team through WhatsApp, email, or the in-app live chat on your Android or iOS device. We are ready to assist you with any questions or issues, ensuring a smooth and hassle-free experience.

  • Illegal Acts: Any money linked to crime, fraud, scams, or stolen funds.
  • Business Payments: Using a personal account to pay for commercial goods, services, or business payroll.
  • Restricted Goods: Buying or selling things like drugs, weapons, or adult content.
  • Gambling: Sending money to online casinos, betting sites, or for lottery tickets.
  • Crypto and High-Risk Tech: Transfers to unregulated crypto exchanges or "get-rich-quick" schemes.
  • High-Profile Roles (PEP/HIO): We cannot process certain transfers for high-ranking government officials or their family members without extra-legal checks.
  • Anonymous Sending: You cannot send money on behalf of someone else; the money must belong to you.
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